Refund policy

RETURN & REFUND POLICY

Each Strange Rope piece is handmade in small quantities. Slight variations in texture, color, shape, finish, and arrangement are part of the handmade process and are not considered defects.

Because our jewelry is handmade and limited in quantity, we do not accept returns or refunds for change of mind, incorrect size choice, personal preference, or minor handmade variations, unless required by applicable consumer law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

strangeropestudio@gmail.com

Please include your order number and clear photos of the item, packaging, and shipping label.

If the issue is confirmed, we will help resolve it with a replacement, repair, partial refund, or refund, depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrectly sent.

Original shipping costs, customs duties, import taxes, and customs fees are non-refundable.

Customs & Import Fees

International orders may be subject to import duties, taxes, or customs fees. These charges are the customer’s responsibility and cannot be refunded by Strange Rope.

Handmade Variations

Small marks, texture differences, color variations, bubbles, surface irregularities, and slight asymmetry may appear due to the handmade resin process. These details are part of the character of the piece and are not considered defects.

Non-Returnable Items

For hygiene and handmade production reasons, earrings and customized pieces cannot be returned unless they arrive damaged, defective, or incorrect.

Contact

For return or refund questions, please contact us at:

strangeropestudio@gmail.com