Refund policy

RETURN & REFUND POLICY

Last updated: July 30, 2026

Strange Rope creates handcrafted art jewelry in limited quantities. Slight variations in texture, color, shape, and handmade details are part of the character of each piece and are not considered defects.

Before sending anything back, please contact us at fayelook66@gmail.com with your order number and the reason for your request. Items returned without prior authorization may not be accepted.

RETURNS AND CANCELLATION RIGHTS

Except where applicable consumer law provides otherwise, all sales are final and we do not accept returns or exchanges for changes of mind.

Customers in the European Economic Area and the United Kingdom generally have the right to cancel an eligible online purchase within 14 days after receiving the order. To exercise this right, email fayelook66@gmail.com within the applicable cancellation period.

After notifying us, the item must be returned within the period required by applicable law. It must be unworn, unused, undamaged, and returned with its original packaging and any included accessories.

CUSTOM AND PERSONALIZED ITEMS

Custom-made, made-to-order, altered, or personalized products cannot be returned or exchanged for a change of mind, except where the item is defective, damaged, incorrectly supplied, or where applicable law requires otherwise.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us at fayelook66@gmail.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• An unboxing video, if available

If the claim is approved, we will offer an appropriate solution, which may include repair, replacement, partial refund, or full refund. We will cover reasonable return shipping costs when the item is confirmed to be damaged, defective, or incorrectly supplied.

RETURN SHIPPING

For eligible change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked shipping service. We are not responsible for returned items lost or damaged during transit.

Original shipping charges and customs duties are non-refundable except where required by applicable law. For eligible EEA or UK cancellations, any legally required refund of standard outbound delivery charges will be provided.

REFUNDS

We will inspect the returned item after receiving it. If the return is approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to credit the refund. We may withhold the refund until we receive the returned item or receive acceptable proof that it has been sent, where permitted by law.

NON-RETURNABLE ITEMS

The following items cannot be returned for a change of mind unless applicable law requires otherwise:

• Custom-made or personalized products
• Items that have been worn, used, altered, or damaged after delivery
• Items returned without their original packaging
• Gift cards
• Items marked as final sale, where permitted by law

ORDER CANCELLATIONS

If you need to cancel an order, contact us immediately at fayelook66@gmail.com. We cannot guarantee cancellation once production, packaging, or shipment has begun.

CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights that cannot legally be limited or excluded under the consumer laws applicable to you.

CONTACT

For return or refund questions, contact:

Strange Rope
Email: fayelook66@gmail.com