Shipping policy

SHIPPING POLICY

Order Processing

All Strange Rope pieces are handmade and shipped from China, China. In-stock orders are generally processed and dispatched on the next business day after payment is confirmed. Orders placed on weekends or public holidays will be processed on the following business day.

International Shipping

We currently ship internationally, including to the United States, Germany, Japan, Canada, and the United Kingdom. Available shipping methods and shipping fees will be shown at checkout according to the destination and package weight.

Duties and Import Taxes

Where supported by our shipping carrier, duties and import taxes are billed to Strange Rope and paid by the sender. Customers are normally not required to pay additional customs-related charges upon delivery.

Estimated Delivery Times

International delivery times vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions. Any delivery estimate provided at checkout is an estimate only and cannot be guaranteed.

Tracking Information

When tracking is available, the tracking number will be sent to the email address provided at checkout after the order has been dispatched. Tracking updates may take several days to appear.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer. We cannot control or predict customs charges.

Customs Delays

Strange Rope is not responsible for delays caused by customs inspections, local postal services, severe weather, public holidays, or other circumstances beyond our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping costs caused by an incorrect or incomplete address are the customer’s responsibility.

Lost or Damaged Packages

If your package arrives damaged, please contact us through our store contact page within 48 hours of delivery and provide clear photographs of the outer packaging, shipping label, and damaged item. If tracking shows no movement for an unusually long period, please contact us so that we can assist with an investigation through the shipping carrier.

Returned or Unclaimed Packages

If a package is returned because it was refused, unclaimed, or sent to an incorrect address supplied by the customer, any reshipping fees will be the customer’s responsibility.

By placing an order with Strange Rope, you acknowledge and accept this Shipping Policy.